Shipping and Returns Policy
Welcome to StopSimpingNow.com! We value your business and want to ensure you have a smooth shopping experience. Below is our comprehensive Shipping and Returns Policy. If you have any questions, please feel free to contact our customer service team at contact@stopsimpingnow.com.
Shipping Policy
Processing Time:
- All orders are processed within 1-3 business days, excluding weekends and holidays. You will receive a notification once your order has shipped.
Shipping Rates and Delivery Times:
- Standard Shipping: Delivery within 5-7 business days. Rates vary based on your location and the size/weight of your order.
- Expedited Shipping: Delivery within 2-3 business days. Additional fees apply based on location and order size.
- International Shipping: Delivery times and rates vary depending on the destination. Please note that international customers are responsible for any customs duties or taxes applicable in their country.
Tracking Your Order:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order status directly through the carrier’s website or through the link provided in your confirmation email.
Shipping Restrictions:
- We currently ship to the U.S., Canada, and select international destinations. Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses.
Lost or Stolen Packages:
- If your package is lost or stolen, please contact us at contact@stopsimpingnow.com. We will work with the carrier to investigate the issue and assist you in locating your order. However, we are not liable for packages confirmed as delivered by the carrier.
Returns and Exchanges Policy
Our Commitment:
At Stop Simping Now, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free return and exchange policy.
Returns:
- Eligibility: Items must be returned within 30 days of delivery, unused, unwashed, and in their original packaging with tags attached.
- Non-Returnable Items: Items such as gift cards, downloadable products, and custom-made items are non-returnable.
- Return Process: To initiate a return, please contact our customer support team at contact@stopsimpingnow.com with your order number and reason for return. Once approved, we will provide a return shipping label and instructions.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method. Original shipping fees are non-refundable.
Exchanges:
- Eligibility: We offer exchanges for items of equal value if they are defective, damaged, or you ordered the wrong size. Please contact us within 30 days of receiving your item.
- Exchange Process: To initiate an exchange, reach out to us at contact@stopsimpingnow.com with your order number and details of the item you wish to exchange. We will provide further instructions.
Return Shipping Costs:
- For returns due to a change of mind or incorrect size, customers are responsible for return shipping costs. If the return is due to an error on our part (e.g., wrong item sent or damaged product), we will cover the return shipping costs.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us immediately at contact@stopsimpingnow.com with your order number and photos of the damage. We will work quickly to resolve the issue by sending a replacement or issuing a refund.
Late or Missing Refunds:
- If you haven’t received a refund within the stated timeframe, please check with your bank or credit card company first. If you have done this and still have not received your refund, please contact us at contact@stopsimpingnow.com.
Customer Satisfaction Guarantee
Your satisfaction is our top priority! If you have any questions or concerns about your order, please reach out to our dedicated customer service team. We are here to help!
Contact Us
If you need further assistance, please contact us at contact@stopsimpingnow.com. We are always happy to help!
StopSimpingNow.com — Helping You Take Charge of Your Life, One Order at a Time!
Thank you for choosing Stop Simping Now! We appreciate your trust in us and look forward to serving you.